Americans with Disabilities Act Grievance Procedure

It is the Village of River Forest’s policy to comply with the Americans with Disabilities Act in the delivery of its services, programs, and activities, by making reasonable accommodations for people with disabilities. To this end persons with disabilities are encouraged to draw attention to matters of concern at the earliest opportunity.

The grievance procedure will be carried out in confidence, unless otherwise agreed with the parties involved, and will in no way prejudice the aggrieved persons.

The Village of River Forest has established the following grievance procedure to be used by persons with disabilities to allege actions prohibited by the U.S. Department of Justice regulating Title II of the Americans with Disabilities Act (ADA).

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number or TTY of complaint; and the location, date, and description of the problem. Alternative means of filing a complaint, such as personal interviews, will be made available to persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than (30) calendar days after the alleged violation to:

Peter Cahill, ADA Coordinator
400 Park Avenue
River Forest, IL 60305
(708) 366-8500 ext. 323
pcahill@river-forest.us

The ADA Coordinator will discuss the complaint and the possible resolutions within reasonable time of receipt. The ADA Coordinator shall within (15) calendar days of receipt issue a written response and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape.

If the response by the ADA Coordinator has not satisfactorily resolved the issue, the complainant and/or their designee may appeal the decision to the Village Administrator within (30) calendar days.

Within (15) calendar days after receipt of the appeal, the Village Administrator will meet with the complainant to discuss the complaint and possible resolutions. Within (15) calendar days after the meeting, the Village Administrator will respond in a format accessible to the complainant with a final resolution of the complaint.